Refund policy

Effective Date: January 1, 2024

Due to the handcrafted and personal nature of our botanical skincare products, all sales are final unless an item arrives damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or compromised, please contact us within 7 days of delivery at:

info@spadeanyc.com

Include:

• Order number
• Photos of the item and packaging
• Description of the issue

We will review the situation and offer a replacement or resolution where appropriate.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used products
• Products purchased during promotions or special events

Our Promise

As a small family-owned brand, we genuinely care about your experience. If something isn’t right, please reach out - we are always here to help.